Corporate Terms & Conditions
These Terms & Conditions apply to all corporate Christmas tree purchases and delivery orders placed through the Perth Christmas Trees website.
By placing an order and completing payment, customers acknowledge and agree to the following conditions.
1. Orders & Payment
All corporate Christmas tree orders must be placed through the Perth Christmas Trees website and paid for in full at the time of purchase, unless otherwise agreed in writing.
Customers are responsible for checking their order carefully before completing payment, including:
Tree size and quantity.
Tree stand selection, where applicable.
Delivery address.
Delivery date.
Contact details for the nominated delivery recipient.
Once an order has been confirmed, changes to tree sizes, quantities or delivery arrangements are subject to availability and cannot be guaranteed.
2. Tree Selection & Natural Variations
All Christmas trees supplied by Perth Christmas Trees are natural products. Each tree is unique and will naturally vary in shape, density, colour and appearance.
Product photographs are indicative only and are not representative of the exact tree that will be delivered.
All tree measurements are approximate. Customers are responsible for ensuring their selected tree is suitable for their intended space, including allowing for ceiling height, room dimensions and access restrictions.
Perth Christmas Trees does not accept returns, exchanges or refund requests resulting from:
Change of mind.
Incorrect tree size or selection.
A tree not fitting within the intended space.
A preference for a different shape, appearance or density.
These conditions do not affect any rights or remedies available under the Australian Consumer Law.
3. Tree Lifespan & Care
Natural Christmas trees require appropriate care to maintain their freshness and longevity.
Perth Christmas Trees does not guarantee a specific lifespan or duration of freshness. The longevity of each tree depends on individual customer care and environmental conditions, including watering, temperature, placement and exposure to heat or direct sunlight.
Customers are responsible for following the recommended tree care instructions after delivery.
Please refer to our Tree Care Guide for detailed instructions on maintaining your Christmas tree.
4. Delivery Arrangements
Corporate deliveries are scheduled for the delivery date selected at the time of purchase.
Customers must ensure that the nominated delivery address is correct and that suitable access is available for the delivery team.
It is the customer's responsibility to communicate any relevant delivery requirements before the scheduled delivery date, including:
Building access procedures.
Security gates or entry codes.
Loading dock or parking arrangements.
Lift access or building restrictions.
Restricted delivery hours.
Any other access requirements that may affect delivery.
Any additional access requirements or restrictions must be communicated at the time of ordering or as soon as they become known.
Perth Christmas Trees cannot guarantee delivery to locations that are inaccessible, unsafe or unsuitable for the delivery team.
5. Nominated Delivery Contact
A valid and reachable contact number must be provided for the person who will be meeting the delivery team on the day.
The nominated recipient must:
Be present at the delivery address during the agreed delivery window.
Be contactable by telephone throughout the delivery process.
Have the authority to receive the order and direct the delivery team to the agreed delivery location.
Customers are responsible for ensuring the nominated recipient is aware of the delivery arrangements.
If the nominated recipient changes, Perth Christmas Trees must be notified as soon as possible.
If the delivery team cannot contact the nominated recipient or gain access to the property, the delivery may be unable to proceed.
6. Failed Deliveries & Additional Fees
If a delivery cannot be completed due to circumstances within the customer's control, including:
No one being available to receive the delivery.
Incorrect or incomplete delivery details.
Failure to provide necessary building access.
Inability to contact the nominated delivery recipient.
Unsafe or obstructed access to the delivery location.
Perth Christmas Trees reserves the right to arrange an alternative delivery attempt, subject to availability.
Additional delivery or re-delivery fees may apply and will be communicated to the customer before any further delivery attempt is arranged.
A failed delivery due to circumstances within the customer's control does not automatically entitle the customer to a refund.
7. Property Access & Responsibility
Customers are responsible for ensuring that the delivery team has safe and suitable access to the nominated delivery location.
Customers must advise the delivery team of any known hazards, restricted access areas, fragile surfaces, existing property damage or other potential risks before delivery commences.
Perth Christmas Trees is not responsible for pre-existing damage or damage arising from inadequate access, restricted clearances, unsafe property conditions or circumstances outside our reasonable control.
To the extent permitted by law, Perth Christmas Trees excludes liability for damage to driveways, flooring, walls, doorways, landscaping, fixtures, fittings or other property where such damage is not caused by our negligence or breach of applicable consumer guarantees.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under Australian law.
8. Delivery Delays & Unforeseen Circumstances
We make every effort to complete deliveries on the scheduled date and within the nominated delivery window.
However, unforeseen circumstances such as severe weather, traffic conditions, road closures, vehicle breakdowns or other operational disruptions may occasionally affect delivery schedules.
Where possible, customers will be notified of significant delays or changes to delivery arrangements.
If circumstances outside our reasonable control prevent delivery from proceeding, Perth Christmas Trees will work with the customer to arrange a suitable alternative.
9. Inspection Upon Delivery
Customers or their nominated representatives should inspect the tree upon delivery and raise any immediate concerns with the delivery team where possible.
Any concerns regarding the condition of a delivered tree should be reported to Perth Christmas Trees as soon as reasonably practicable, preferably within 24 hours of delivery, with supporting photographs where appropriate.
This allows us to investigate and respond to concerns promptly.
This reporting timeframe does not limit or exclude any rights customers may have under the Australian Consumer Law.
10. Cancellations, Refunds & Exchanges
Due to the seasonal and natural nature of our Christmas trees, all corporate orders are considered final once confirmed and paid for.
We do not offer refunds or exchanges for change of mind, incorrect tree selection, incorrect measurements or trees that do not fit within the customer's intended space.
Requests to amend or cancel an order must be submitted as soon as possible and will be considered subject to the order's preparation status and availability.
Nothing in this policy excludes any rights or remedies available under the Australian Consumer Law.
11. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights, remedies or consumer guarantees available under applicable Australian legislation.
12. Contact
For questions regarding corporate orders, delivery arrangements or these Terms & Conditions, please contact Perth Christmas Trees using the contact details provided on our website.
By completing a corporate delivery purchase, customers confirm that they have read and agree to these Terms & Conditions.