Terms & Conditions
By purchasing a Christmas tree from Perth Christmas Trees, either at one of our market locations or through our corporate delivery service, you agree to the following Terms & Conditions.
1. Natural Christmas Trees
All Christmas trees sold by Perth Christmas Trees are natural products. Each tree is unique and will naturally vary in shape, size, colour, density and appearance.
While we take care to supply healthy, quality trees, we cannot guarantee that every tree will have a perfectly symmetrical shape or uniform appearance.
Measurements provided are approximate. Natural variations in tree dimensions may occur, and customers should allow for some variation when selecting a tree.
2. Tree Lifespan & Care
As natural products, the lifespan of Christmas trees varies depending on their environment and the care they receive after purchase.
Perth Christmas Trees does not guarantee a specific lifespan or duration of freshness. Tree longevity is dependent on individual customer care, including watering, placement, temperature and exposure to direct sunlight or heat.
Customers are responsible for following the recommended care instructions to maximise the lifespan of their tree.
Please refer to our Tree Care Guide for instructions on caring for your Christmas tree.
3. Purchases, Refunds & Exchanges
Customers are responsible for selecting the correct tree size and ensuring it is suitable for their intended space before completing their purchase.
Purchases made in person at our market locations are final. We do not offer refunds or exchanges for change of mind, incorrect size selection or trees that do not fit within the customer's intended space.
For corporate and online orders, once an order has been confirmed and payment processed, purchases are non-refundable and non-exchangeable where the reason relates to change of mind, incorrect selection or the tree not fitting the intended space.
Customers are encouraged to carefully check measurements and consider their available space before purchasing.
Nothing in this policy excludes customers' rights under the Australian Consumer Law.
4. Corporate Deliveries
For all scheduled deliveries, customers must provide accurate delivery details and ensure that someone is available to meet the delivery team at the agreed delivery address and time.
A valid and reachable contact number must be provided for the person meeting the delivery team on the day. This person must be available by phone throughout the agreed delivery window.
Customers are responsible for ensuring:
The delivery address and contact details provided are correct.
Someone is available to receive the delivery.
There is suitable and unobstructed access to the delivery location.
Any relevant building access instructions, parking arrangements or entry requirements are communicated in advance.
The delivery area is safe and accessible for our delivery team.
If the delivery team cannot gain access to the property, contact the nominated recipient or complete the delivery due to circumstances outside our control, additional delivery fees may apply.
If a delivery cannot be completed because the customer or nominated recipient is unavailable, a further delivery attempt will be arranged subject to availability and additional fees.
Delivery dates are scheduled in advance. While we make every effort to deliver within the nominated timeframe, unexpected circumstances such as traffic, weather, vehicle issues or other operational disruptions may occasionally cause delays.
5. Property Access & Damage
Customers are responsible for ensuring that the delivery team has safe and suitable access to the nominated delivery location.
Perth Christmas Trees is not responsible for pre-existing damage, defects or hazards on a property.
To the extent permitted by law, Perth Christmas Trees is not liable for damage to driveways, flooring, walls, doorways, landscaping, fixtures, fittings or other property arising from existing property conditions, restricted access, inadequate clearances or circumstances outside our reasonable control.
Customers should advise the delivery team of any potential access issues or areas of concern before delivery commences.
Nothing in this clause excludes liability for damage caused by our negligence or any liability that cannot legally be excluded.
6. Market Collection & Transport
Customers purchasing and collecting trees directly from our market locations are responsible for arranging their own transportation.
It is the customer's responsibility to ensure their vehicle or trailer is suitable for transporting their selected tree.
Perth Christmas Trees accepts no responsibility for damage to vehicles, trailers, paintwork, interiors, roof racks, windows or other property arising from the loading, securing or transportation of a tree by the customer.
Customers are responsible for ensuring their tree is adequately secured and transported safely and in accordance with applicable road regulations.
Our team may assist with loading where possible, but customers remain responsible for ensuring the tree is safely secured before leaving the market.
Our team cannot guarantee that a tree will fit inside or onto a particular vehicle.
7. Tree Selection & Collection
Customers are encouraged to inspect their tree before completing their purchase and leaving the market.
Once a tree has been purchased and collected, responsibility for its transportation, placement and ongoing care rests with the customer.
If a customer has concerns about their tree at the time of purchase, they should raise these with a team member before completing the transaction.
8. Cancellations & Changes to Orders
For corporate orders, customers should contact Perth Christmas Trees as soon as possible if they need to discuss a change to their order or delivery arrangements.
Changes to tree sizes, quantities or delivery details are subject to availability and cannot be guaranteed once an order has been processed or prepared.
Orders cannot be cancelled or refunded due to change of mind or incorrect selection.
9. Payment
Payment for corporate orders must be completed in accordance with the payment requirements outlined at the time of purchase.
Market purchases can be paid for using the payment methods available at each location. Cash is preferred, with card payment options available.
10. Disposal & Post-Christmas Collection
Where available, post-Christmas tree collection services are subject to separate booking requirements, service areas and applicable fees.
Customers are responsible for ensuring their tree is prepared for collection in accordance with the instructions provided.
Booking a collection does not guarantee a collection date outside the advertised service arrangements.
11. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable legislation.
Where a product or service does not meet the guarantees required by law, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Contact Us
If you have any questions about these Terms & Conditions, your purchase or an upcoming delivery, please contact Perth Christmas Trees through the contact details provided on our website.
By completing a purchase, customers acknowledge that they have read and agreed to these Terms & Conditions.